Privacy policy

At Swen Pam, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, protect and manage your information when you visit our website, create an account, place an order, contact us or use our services.

1. Information We Collect

Depending on how you use our website, we may collect:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and purchase information

  • Account information

  • Payment-related information

  • Information you provide when contacting customer support

  • Information you voluntarily provide when communicating with our pharmacist support team

  • Website usage, device and technical information

We only request information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate with you about your orders

  • Provide shipping and delivery updates

  • Respond to questions and requests

  • Improve our website, products and services

  • Send promotional communications when permitted and where you have chosen to receive them

  • Prevent fraud, abuse and unauthorized activity

  • Comply with applicable legal requirements

3. Payment Information

Payments may be processed through third-party payment providers.

Swen Pam does not intentionally store complete payment card information on its own servers when payment processing is handled by a third-party payment provider.

Payment information may be subject to the privacy policy and security practices of the payment provider used for your transaction.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep your shopping experience functional

  • Remember preferences

  • Understand how visitors use our website

  • Improve website performance

  • Support analytics and marketing activities where applicable

You may be able to control cookies through your browser settings.

5. How We Share Information

We may share necessary information with trusted service providers that help us operate our business, including:

  • Payment processors

  • Shipping and fulfillment providers

  • Website and technology providers

  • Customer support services

  • Analytics and marketing providers

We do not sell your personal information as a standalone product.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, website or business.

6. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Communications

If you subscribe to marketing communications, you may receive emails, messages or other communications about products, promotions and Swen Pam updates.

You can unsubscribe from promotional emails by using the unsubscribe option included in the communication or by contacting us.

8. Third-Party Links

Our website may contain links to third-party websites or services.

Swen Pam is not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our website is not intended for children who are not legally permitted to use online shopping services.

We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have rights concerning your personal information, including rights to access, correct, delete or limit certain uses of your information.

To submit a privacy-related request, contact us using the information below.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the "Last Updated" date on this page.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

Swen Pam
Phone: +1 (734) 275-1304