Shipping policy

We want your Swen Pam order to reach you safely and conveniently.

This Shipping Policy explains how orders are processed, shipped and delivered.

1. Order Processing

Orders are generally processed within [INSERT PROCESSING TIME] business days after payment is confirmed.

Orders placed on weekends or holidays may begin processing on the next business day.

Processing times may be longer during promotions, holidays or periods of unusually high order volume.

2. Shipping Options

Available shipping methods and estimated delivery times are displayed during checkout based on your shipping address.

Shipping options may include:

  • Standard Shipping

  • Express Shipping

  • Other available delivery services

Available options may vary by destination.

3. Shipping Costs

Shipping charges are calculated and displayed during checkout.

From time to time, Swen Pam may offer free shipping promotions, including qualifying orders above a specified amount.

4. Estimated Delivery Times

Delivery estimates depend on:

  • Destination

  • Shipping method

  • Carrier

  • Order processing time

  • Holidays

  • Weather

  • Customs

  • Other circumstances outside our control

Estimated delivery dates are not guaranteed unless specifically stated.

5. Tracking

When tracking information is available, it may be provided by email or through your order information.

Tracking updates are provided by the shipping carrier and may take some time to appear after an order has been shipped.

6. Incorrect Address

Customers are responsible for providing an accurate and complete shipping address.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply.

7. Delayed or Lost Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside Swen Pam's control.

If your package appears delayed or lost, contact us so we can help you determine the appropriate next step.

8. Damaged Packages

If your package arrives visibly damaged, document the condition of the package and products and contact us as soon as possible.

Photos may be requested to help us investigate the issue.

9. International Shipping

International shipping availability depends on destination and product restrictions.

Customers are responsible for any applicable customs duties, import fees, taxes or other charges imposed by the destination country unless otherwise stated.

Some products may not be available for shipment to certain locations.

10. Shipping Promotions

Free shipping and other shipping promotions may have minimum order requirements or other conditions.

The applicable terms will be displayed during the promotion.

11. Contact

For questions about your shipment:

Swen Pam Customer Support
Phone/WhatsApp: +1 (734) 275-1304

Please include your order number when contacting us about an existing order.