Refund policy

At Swen Pam, we want you to feel confident when shopping with us. Because many of our products are wellness, ingestible, personal-care, or hygiene-related products, certain items may have specific return restrictions for safety reasons.

Returns

We accept eligible return requests within 30 days of delivery.

To qualify for a return, the product must:

  • Be unopened and unused

  • Be in its original packaging

  • Have all original seals, labels and accessories intact

  • Be in a condition that allows it to be safely resold

Please contact us before sending any item back. Unauthorized returns may not be accepted.

Non-Returnable Items

For health, safety and hygiene reasons, we generally cannot accept returns of:

  • Opened or used supplements

  • Products with a broken seal

  • Personal-care or hygiene products that have been opened

  • Products that have been used

  • Gift cards

  • Final-sale or clearance items, where applicable

Additional restrictions may apply to certain products.

Damaged, Defective or Incorrect Orders

If you receive an item that is damaged, defective or different from what you ordered, contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging, if applicable

After reviewing your request, we may offer a replacement, store credit or refund, depending on the circumstances.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If your refund is approved, the applicable amount will be refunded to your original payment method whenever possible.

Please allow your payment provider additional processing time before the refund appears in your account.

Return Shipping

If the return is due to a customer preference, the customer may be responsible for return shipping costs.

If the item was damaged, defective or incorrectly shipped due to an error on our part, Swen Pam may cover the applicable return shipping cost.

Original Shipping Fees

Original shipping fees are generally non-refundable unless the return is the result of an error on our part, a damaged product or another circumstance where a refund is required by applicable law.

Exchanges

If an eligible product needs to be replaced because it arrived damaged, defective or incorrect, we may provide an exchange or replacement when the item is available.

Order Cancellation

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has already been shipped.

If an order cannot be canceled, you may request a return after delivery in accordance with this policy.

How to Request a Return or Refund

To start a return or refund request, contact our support team:

Swen Pam
Phone / WhatsApp: +1 (734) 275-1304
Email: [INSERT SUPPORT EMAIL]
Website: swenpam.com

Please include your order number, the product concerned and the reason for your request.

Refund Review

Submitting a return or refund request does not automatically guarantee approval.

Each request is reviewed based on the condition of the product, the reason for the return and the terms of this policy.

Swen Pam reserves the right to refuse returns that do not meet the applicable requirements.

Changes to This Policy

We may update this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

Questions?

We're here to help.

Contact Swen Pam Support:
+1 (734) 275-1304